Right of withdrawal
RETURNS & EXCHANGE
We accept returns of orders from our COLLECTIONS within 30 days of receipt. Items must be returned in their new condition and in all original packaging for an immediate refund or exchange. Please also include the certificate stating the item’s serial number. Refunds will only be processed with bank transfer.
Making a return or exchange is easy using our free next day collection service with DHL. Please note that due to customs restrictions, we do not offer returns for items shipped to Russia and Kyrgyzstan. Our address for all returns: BOUME GmbH , Thalkirchnerstr. 54, 80337 Munich, Germany and we request that you contact us at firstname.lastname@example.org in relation to such returns. Please note that we will not accept liability for goods that are not returned via DHL.
Unfortunately we are unable to accept any customized (BUILD ME) returns, unless there is a manufacturing error or product defect. We stand for precision and high quality yet faults do occur. If a quality concern is detected please contact us immediately. If for any reason you are unhappy with your BOUME please contact us and we will do everything in our power to keep up with your satisfaction. Please keep your certificate and invoice as reference.
If an item is damaged as a result of wear or should you experience any difficulties, please contact our Customer Service and we will gladly arrange for repair or exchange of the faulty item. Please keep your certificate and invoice as reference.
You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund.